How SuiteWorks Tech's AI-Powered Order Mangement Helped Evolve Salon Systems Scale Operations

Client Overview

Evolve Salon Systems Inc. is a leading U.S based distributor serving the beauty and salon industry. Their fast-growing network of salon partners relies on quick, accurate product ordering from Evolve’s extensive SKU catalog. As their sales volume increased, the traditional ordering process through NetSuite became time-consuming for sales reps, impacting productivity and customer satisfaction.

Business Challenge

Evolve Salon Systems’ sales reps faced three major challenges:

1. Manual, time-consuming order entry

Reps had to:
Log in to NetSuite
Search through hundreds of similar SKUs
Select the correct product
Manually create orders
This process often required product lookups, leading to slower sales cycles.

2. SKU confusion due to similar product names

The salon industry has multiple products with nearly identical names.

Sales reps frequently remembered only 40–50% of a SKU’s name, increasing the risk of selecting the wrong product.

3. Limited flexibility for field reps

Reps visiting salons needed a solution that worked from:
Mobile
Tablet
Desktop
Laptop
without logging into NetSuite every time.

Solution: SuiteWorks Tech – AI Order Management SuiteApp

Evolve Salon Systems implemented SuiteWorks Tech’s AI Order Management SuiteApp, a fast, intuitive Webapp solution fully integrated with NetSuite.

Key capabilities used by Evolve’s team:

AI-Powered Smart SKU Matching
Sales reps simply type partial or approximate SKU names (even 40–50% accuracy).
The AI instantly identifies the correct item and adds it to the order— no searching, no scrolling, no guesswork.

Multi-format document upload
Reps can upload:
Word documents
PNG/JPEG images
PDF files
Excel sheets
The AI reads the file contents and creates the NetSuite order automatically.

Zero-NetSuite-login ordering
Reps no longer need to log in to NetSuite to place an order.
Everything is handled through the SuiteApp interface, saving considerable time.

Works on Every Device
The application is accessible via a shortcut and works smoothly on:
Mobile phones
Desktops
Laptops
Tablets

Results & Impact

1. Major Time Savings

Order creation time dropped significantly since reps no longer manually search SKUs in NetSuite.

2. Higher Sales Team Productivity

Reps can now place orders directly while visiting salons, boosting field efficiency.

3. Increased Order Accuracy

AI eliminates SKU selection errors that previously occurred due to similar product names.

4. Extremely User-Friendly Experience

Minimal training needed — reps adopted the tool instantly.

5. Seamless NetSuite Integration

All orders auto-sync to NetSuite in real-time with correct items, quantities, and customer details.
Evolve Salon Systems now experiences a faster, smarter, more scalable ordering process across their entire sales team.

Customer Testimonial

“Working with Suitework Tech on our AI Ordering Chatbot was outstanding. They delivered quickly, professionally, and with impressive attention to detail. I’m thrilled with the results and highly recommend their services.”

Craig Michaud
Partner, Evolve Salon Systems